SOMFY ENHANCES THE DIGITAL EXPERIENCE FOR ITS INSTALLER CUSTOMERS

Launched in April 2021, the Help Me application has replaced the traditional paper manuals accompanying Somfy's B2B products. The app provides installers with unprecedented support through simplified, step-by-step tutorials tailored to each task. With content translated into 36 languages, professionals can access information in their preferred language, regardless of the country they are working in.
Offering the ability to access these tutorials anywhere, even without an internet connection, Help Me ensures optimal assistance and increased efficiency in the field.

To commission a complete connected installation for a client or to add new equipment, installers simply need to follow the guide in TaHoma Pro. This app interacts with the TaHoma® box and its equipment, facilitating the configuration and setup of associated, connected motors. Another advantage is that installers can perform many operations without requiring the end user’s presence.
This app is available in Europe, America, and Oceania. TaHoma Pro also allows manufacturers to factory-configure Somfy products that incorporate the open connectivity protocol Zigbee.

Following the installation of a TaHoma® box, professionals can view their entire portfolio from this web application, accessible via the SomfyPro portal. Serv-e-Go enables installers to remotely supervise their network of connected installations, diagnose problems, and perform remote maintenance operations.
For instance, they can add a remote control point, saving travel time. The tool also receives alerts, allowing proactive problem-solving. By identifying issues reported by products, Serv-e-Go is highly useful for effectively preparing on-site interventions for clients. The tool also receives alerts, allowing proactive problem-solving. By identifying issues reported by products, Serv-e-Go is highly useful for effectively preparing on-site interventions for clients.