Senior Customer Service and Supply Chain Officer

As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.

As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.

We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.

Inventory Planning

• Consolidate and review sales forecasts from sales team for inventory planning.
• Submit monthly rolling forecasts, issue purchase orders and coordinate on-time delivery schedules from factories.
• Perform inventory control by utilizing analytical tools to ensure the optimal stock level.
• Purchase orders issuance and monitor purchase orders status with factories.
• Coordinate with Global Transportation team (sea and air) for inbound shipments.
• Process inbound receipts in ERP.
• Liaise with counterparts including suppliers, forwarders, warehouses and customers as well as internal departments on a daily basis, to meet financial cycle.
• Follow-up and update ERP pricing or configuration issues.
• Update stock, MTD sales, PO, GIT and backlogs to sales team.
• Collaborate with other functions to review sales and AR cycle.
• Follow audit’s requirements for continuous improvement on Customer Service & Supply Chain operations.

Inventory & Warehouse Management

• Conduct full stock-take preparations (once every 6 months, by items/ by quantity / by locations).
• Investigate and reconciliation for inventory data discrepancies and to make adjustment.
• Review and negotiate with 3PL service provider for sustaining quality services to warehouse operations.
• Perform aging stocks analysis.
• Work with Quality team on product recall activities (RMA).
• Arrange bulk shipment receipts (including sending ASN and coordinating with warehouse).
• Handle outbound activities with local 3PL.
• Prepare full set shipping document and arrange overseas shipment with freight forwarders.
• Negotiate with freight forwarders to bargain competitive freight cost, when needed.
• Handle import and export declaration through Tradelink.

Other Duties

• Handle any ad-hoc projects / tasks as assigned.

• 8+ years relevant experiences
• Computer literacy.
• Good command of spoken and written English.
• A good team player, effective communication and interpersonal skills and able to work with people from diverse culture
• Responsible, well organized with a strong work ethic and positive attitude
• Highly self-motivated individual who can work independently and with minimal supervision
• Able to manage multi-tasks, with ability to prioritize different objectives and meet tight timelines.
• Strong PC skills especially MS WORD, EXCEL, POWERPOINT and familiar with MS Outlook and Office Applications

Please mention your current and expected salary and notice period in the CV.

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