Customer Service and Supply Chain Administrator

As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.

As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.

We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.

A) Orders Fulfilment Management​

• Conduct administrative tasks linked with goods movement activities such as entering sales orders into ERP system. Scheduling dispatch / deliveries to customers on time.​
• Enter and edit order both in Accpac & Salesforce applications, including change order, credit and rebill, in accordance to Somfy policies & processes.​
• Report customers’ backorders and to take immediate actions​
• Prioritize and release stocks to customers on critical orders​
• Approve credit note issuance (< = THBxxxx)​
• Organize urgent deliveries to customers after cut-off time (for exceptional case)​

B) Order Processing & Data Management​

• Ensure data accuracy and integrity in ERP system (data of GIT, SOH, PO, SO inclusive)​
• Update suppliers’ shipment schedules in terms of ETD and ETA​
• Ensure all work processes are compliant to the company’s policy and local regulatory guidelines​
• Follow audit observations and improve operational processes​
• Follow-up and correct pricing or configuration issues​
• Conduct activities linked to invoice management (supplier, carrier, external storage invoices checks/validation) with Finance Dept.​

C) Logistics & Distribution Management​

• Conduct full stock-take preparations (once every 6 months, by items/ by quantity / locations)​
• Investigate discrepancies found from inventory record and to do inventory adjustments​
• Goods return arrangement for products with quality issue (RMA)​
• Perform any ad-hoc projects / duties assigned​

• Diploma/Degree holder of Business Administration, Logistics related aspects.​
• 5+ years relevant experiences​
• Good communication skills in both spoken & written English​
• A good team player, effective communication and interpersonal skills and able to work with people from diverse culture ​
• Responsible, well organized with a strong work ethic and positive attitude​
• Highly self-motivated individual who can work independently and with minimal supervision​
• Able to manage multi-tasks, with ability to prioritize different objectives and meet tight timelines.​
• Strong PC skills especially MS WORD, EXCEL, POWERPOINT and familiar with MS Outlook and Office Applications, Knowledge of ERP (e.g. SAP/Oracle is a plus)​

Please mention your current and expected salary and notice period in the CV.

The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.