Customer Care Agent

As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.

As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.

We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.

BFT Adria d.o.o.  as a part of SOMFY Group is specializing in the production and distribution of automation for gates, barriers and parking systems. 

We are currently looking for a Customer Care Agent who will manage below tasks.

• Manage invoicing processes in the local ERP system, including both domestic and export.
• Assist the sales team by preparing and sending offers to clients.
• Oversee case management using Salesforce, ensuring all sales-related cases are handled efficiently.
• Handle the management of claimed goods, ensuring proper documentation and resolution.
• Place orders with suppliers.
• Provide technical support to clients, resolving queries and issues in a timely manner.
• Act as a backup for the stock manager during absence, managing inventory and ensuring smooth operations.

• Experience in invoicing, sales support, or order management is a plus.
• Proficient in ERP systems, especially invoicing modules.
• Familiarity with Salesforce or similar CRM.
• Able to provide basic technical support.
• Experience in order placement and supplier management.
• Understanding of inventory processes; stock management is a plus.
• Strong organizational, problem-solving, and communication skills.
• Croatian fluent, English at a communicative level, both spoken and written.

• Stable employment in a growing international company.
• Additional benefits (traveling expenses, Christmas bonus).
• Attractive salary and performance-based bonus system.
• Opportunities for professional development and skill enhancement.
• Essential work tools (mobile phone, notebook).

The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.